The Modern AMS: A Guide to Moving Off Legacy AMS Systems

In the rapidly evolving world of insurance, the tools that once anchored our processes may now weigh us down. There’s a transformative wind blowing, leading the charge against legacy systems that require cumbersome integrations just to keep up. As the industry marches toward a future underpinned by seamless efficiency, the choice of an Agency Management System (AMS) is more critical than ever.

For insurance agency stakeholders—from owners to producers, managers, and dedicated service teams—the call is clear: it’s time to evolve. Here’s a thoughtfully crafted guide to help you navigate the AMS selection terrain with foresight and precision.

1. Future-Proofing is Fundamental:

While it’s tempting to adopt the latest buzz-worthy tech, consider if the AMS can adapt to future needs. The digital age is ever-evolving, and what’s cutting-edge today may be outdated tomorrow. Your chosen AMS should be built on a foundation of adaptability, anticipating industry shifts and technological advancements. It’s not just about keeping pace with change but setting the pace, ensuring that your agency remains at the forefront for years to come.

2. Seamless Integrations:

A modern AMS should play well with others. Prioritize systems that offer easy integrations with third-party tools without the need for complex workarounds. Your goal is a cohesive technology ecosystem, not a disjointed tech jigsaw. If there is a massive cost for any of this, exclude that vendor from the process.

3. User Experience (UX) Matters:

An intuitive interface reduces the learning curve and enhances user adoption. We hear all the time how adoption rates of software are low. Remember, an AMS is as effective as its usability. A system that feels cumbersome or non-intuitive can hamper productivity and lead your team right back to an Excel spreadsheet.

4. Client-Centric Features:

In today’s customer-centric age, your AMS should facilitate seamless client interactions. Features like full submissions visibility, policy management, and client portals can elevate the client experience, fostering loyalty.

5. Scalability is Key:

Your AMS should grow with you. Whether you’re eyeing geographic expansion, diversifying into new insurance products, or scaling operations, ensure that the AMS can handle that growth. Consider additional user costs as a factor in their scalability within the agency.

6. Cybersecurity Vigilance:

Given the sensitivity of data handled by insurance agencies, the chosen AMS must prioritize robust security protocols. Look for systems with strong encryption, regular updates, and a proactive stance on cybersecurity.

7. Customizable & Flexible:

No two insurance agencies operate identically. Your AMS should be malleable enough to fit your unique operational nuances without forcing you into a one-size-fits-all mold.  Your AMS should fit around your agency, not your agency around it.

8. Commitment to Continuous Improvement:

Opt for AMS providers who have a track record of regular updates and improvements. This indicates a commitment to staying ahead of industry trends and addressing user feedback.  Does this new vendor have a user group or community you can go to for outside support and ideation?

9. Comprehensive Training & Support:

Transitioning can be challenging. Prioritize providers who offer thorough training and robust support, ensuring your team can leverage the AMS’s full potential. 

10. Cost-Effectiveness Over Time:

While initial cost considerations are vital, think long-term. How much will a data migration cost and impact business?  What will be the total cost of ownership over several years? Are there costs to access your data such as an API or VPN?  The days of paying to access your own data and astronomical data migrations are OVER.

Concluding Reflections:

Choosing a new AMS is not merely a tech decision; it’s a strategic move toward redefining how your agency operates. As the curtains fall on the era of legacy systems and the dawn of streamlined, integrated solutions emerges, positioning your agency at this frontier is pivotal.

12% churn year over year is only going to get worse when the agency down the street can process a submission quicker, communicate clearer, and get back to the client in a more timely manner with a quote. To the astute leaders, managers, and teams of the insurance realm: Here’s your clarion call to embrace an AMS that resonates with the future, ensuring that your agency not only adapts but thrives in the dynamic landscape ahead.


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